Senior IT Analyst

Currently for our Nordic Client we are looking for the experienced Senior IT Analyst to join the Gdynia team.  The company is the leading international capital markets operator and investment banking partner in the Nordic and Baltic Sea regions

Job Description:

The role resides within the Capital Markets IT Operations team, and is tasked with collecting, analysing and reporting on service metrics with Capital Markets IT.

The metrics in focus will include:

  • Service Management (e.g. how long does it take to fulfil different types of requests)
  • Change Management (how long does it take to fulfil change requests, how successful were the changes, etc)
  • Incident Management (analysing types of incidents, common root causes)
  • Problem Management (working with our problem management team to follow up on actions to fix problems)

Desired skills:

  • You should be well organised and able to work within an Agile environment (working off a prioritised backlog of items)
  • Strong awareness of and familiarity with working within the ITIL framework
  • Strong Excel skills, including analysing of data using Pivot Tables, the ability to link data using lookups across multiple spreadsheets, good charting skills
  • Familiarity with working with IT Service Management Tools, such as JIRA, Remedy, or similar
  • Good communication skills, both written and spoken
  • Ability to create and present reports using PowerPoint and to provide communication updates to users on statuses
  • Readiness for working within a virtual team, distributed between Poland and the Nordics
  • Fluent English
  • Readiness for business trips

We offer:

  • Stable employment conditions in international environment
  • Challenging tasks
  • Cafeteria benefits plan (life insurance, retirement program, sport card, private health care, cinema tickets)
  • Possibility to increase your knowledge and skills (trainings, Pluralsight and Safari books online licenses)

If you are interested don´t hesitate submitting your application and CV in English through the link below:

https://o2.barona.pl/senior-it-analyst-_-service-operations--engineering-department--56bdd02514a341820df86738/apply

For additional information you can send your request to the same address.

Please be informed that we contact personally only chosen candidates.

We kindly ask you to include in your application the following clause: “I agree for processing my personal data and storage it into a database of your company in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. No. 133, item 883).“

Barona Human Resource Services Sp. z o.o. is registered agency (license no 8297).