Currently we are looking for our globally well-known client in Gdańsk motivated and energetic candidates for the position of: 

Service Desk Agents with Finnish or Swedish

Are you excellent in handling communication regarding escalated technical issues in Finnish, Swedish, Norwegian or German? Do you have experience in delivering professional and prompt service to the customers? If yes, you can be the one our globally well-known Client in Gdańsk is looking for!

Your tasks will be: Incident Management

  • following KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the escalated incidents.

Delivery

  • understanding of customer business
  • you will be involved in resource / volume ramp-up plan/ backfilling resources planned for rotation and resignation cases
  • tracking Performance of individual Projects within the delivery/SIPs
  • taking spot decisions on extending shifts of the current team to meet fluctuation in call volumes
  • participating & presenting SD performance during client visit
  • reviewing the weekly, monthly dashboards and publishing them to customer

Quality

  • using the trend analysis to identify the areas of improvement
  • initiating SIP's / CIP's / Lean / Six Sigma projects
  • working with SQA team to comply on ISO standards

 

Contact with us if you have fluent Finnish, Norwegian, German or Swedish skills, you are self-driven, possess strong customer handling skills and previously handled escalated calls from users, have strong technical troubleshooting skills, experience in second line, ability to draft and document SOP's based on the current and new processes being followed.

 

What our Client offers:

  • Interesting and stable job in international environment
  • Intensive training package
  • Opportunity of personal development in a multinational environment
  • Great working atmosphere

 

If you are interested don´t hesitate to submit your application and CV to paulina.skrzypczak@barona.pl

 

For additional information you can send your request to the same address.

 

Please be informed that we contact personally only chosen candidates.

 

We kindly ask you to include in your application the following clause:

“I agree for processing my personal data and storage it into a database of your company in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. No. 133, item 883).“

Barona Human Resource Services Sp. z o.o. is registered agency (license no 8297).