Service Desk Agent with Danish

Are you interested in IT and speaking Danish? Do you have some basic Windows experience? You might be the candidate we are looking for the position of Service Desk Agent with Danish for our globally well-known Client located in Katowice.

Main purpose of this position is to deliver professional and prompt service to the customers and keeping records of all customers’ enquiries in the reporting system. Your future job responsibilities will include handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software and network. You will be analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem. Sending more complex enquiries to the relevant IT Support Team will be also among your duties.

We are looking for candidates with very good written and spoken Danish language skills and good knowledge of English. To be successful on this position you need to have basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications. Chosen person needs to have excellent verbal and written communication skills and professional telephone manner. Technical support experience would be an advantage but is not necessary.

What our Client offers:

  • Work in multinational company
  • Clearly defined career path and wide range of trainings
  • Opportunity to learn best practices and global business
  • Inspiring work atmosphere
  • Attractive benefit package
  • Conveniently located office

If you are interested don´t hesitate submitting your application and CV in English to

For additional information you can send your request to the same address.

Please be informed that we contact personally only chosen candidates.

We kindly ask you to include in your application the following clause:“I agree for processing my personal data and storage it into a database of your company in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. No. 133, item 883).“