Service Desk Agent with German, Czech, Slovak, Estonian, Latvian or Lithuanian

Are you excellent in handling technical issues and at the same time you speak fluently German, Czech, Slovak, Estonian, Latvian or Lithuanian language? Do you have experience in delivering professional and prompt service to the customers? If yes, you can be the one our globally well-known Client in Gdansk is looking for!

The main purpose of this job is to resolve technical issues and follow the defined processes. Working on this position you will be responsible for service ticket creation, assignment, categorization, escalation, tracking, closure and feedback as per defined SLA. You will receive calls during the assigned period, adhere to break schedules and use the appropriate Aux as applicable. Your duties will include also Incident and Problem Management as well as some administrative tasks, so among others routing, chasing of tickets, identification of the trend of calls and tickets and highlighting it to other technical support levels.

You are welcome to contact with us if you are service driven and positive minded person with strong technical troubleshooting skills, understanding of IT technology and knowledge of ITIL processes. The chosen candidate should preferably have also technical and functional knowledge of Windows 7, SCCM, Active Directory, Microsoft Lync, Office 2010 up to 365, Sharepoint, remote desktop tooling, basic understanding of SAP and knowledge of networks (VPN, HTTP, IP, Routing, WiFi, Juniper, Cisco, Avaya)

Our Client offers:

  • Interesting and stable job in international environment
  • Intensive training package
  • Opportunity of personal development in a multinational environment
  • Free private medical care
  • Great working atmosphere

If you are interested don´t hesitate to submit your application and CV in English to paulina.skrzypczak@barona.pl

For additional information you can send your request to the same address. Please be informed that we contact personally only chosen candidates.

We kindly ask you to include in your application the following clause:“I agree for processing my personal data and storage it into a database of your company in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. No. 133, item 883).“