Team Leader Customer Service

For our Client multifunctional business service center in Gdańsk, Poland we are looking for a professional Team Leader to join front office Customer Service department. Our Client values openness, cooperation and partnership. Front office team is crucial in building professional image towards clients’ and stakeholders.

Ideal candidate has proven supervisory experience in an international environment preferably from production company, good export knowledge plus experience on leadership position at least 1,5  year, in-depth customer service knowledge and problem solving skills. Fluent knowledge of Business English and ideally good knowledge of German is required. You are a great leader with orientation on a team? In work you showcase interpersonal and planning skills? You have experience in using computer ERP systems (i.e. SAP, JD Edwards). An asset is your University degree in logistics or economy. 

Your responsibilities will include: leading the Front Office order processing team, maintaining a high standard of employee engagement, managing work allocation and the performance appraisal process for the team, ensuring timely processing of documents related to CS and business processes to be followed, monitoring and ensuring achieving the target levels for related team KPIs / SLAs. Additionally, manage relationships with key stakeholders, recommending and implementing process improvements leading to improved quality of customer service and efficiency.  

What our Client offers:

  • Interesting and stable job in international environment
  • Competitive salary with attractive benefit package
  • Intensive training package
  • Opportunity of personal development in a multinational environment

If you are interested don´t hesitate to submit your application and CV to monika.piasecka@barona.pl

For additional information you can send your request to the same address.

Please be informed that we contact personally only chosen candidates.

We kindly ask you to include in your application the following clause:“I agree for processing my personal data and storage it into a database of your company in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. No. 133, item 883).“